Services

Help Desk

CCI provides many help desk analysts to provide quality support to our customers. CCI tracks calls to make sure no call goes unanswered. This also provides our customers with a history of frequently asked questions, and gives insight to possible system improvements. This information is also fed back to the training area within CCI.

Technical Writing

CCI develops and maintains technical documentation such as User's/Reference Manuals, Training Guides, Programmer's Guides, and Methods Documents for CAE applications.

Web Development

CCI designs, develops, and maintains dynamic and interactive web applications using CGI, Perl and Java. In addition, CCI develops and maintains multiple department and section web sites on the Ford intranet.

Software Development

CCI is experienced in all phases of the software development life cycle. For example, CCI provides requirements gathering and cadre testing sessions for Ford systems development. CCI designs, develops, and maintains UNIX/NT based software tools to aid software developers in code compilation, builds, usage, configuration management, and more.

Contract Personnel

CCI trains personnel in your systems and business practices then contracts them to you and/or your suppliers.